NZ: Ministry of Social Development investigating after Work and Income benefit bungle

(RNZ) — The Ministry of Social Development (MSD) has been told to investigate after Work and Income appears to have spent decades wrongly advising some benefit applicants that they cannot get support until their redundancy runs out.

The order comes from Social Development Minister Carmel Sepuloni, who in a statement said she wanted “to ensure MSD practice reflects the legislation”.

Sepuloni also asked to be given further briefings on the matter and to stay updated on any issues that may arise in the investigation.

In a statement, MSD group general manager of client service delivery Kay Read said: “We are investigating the extent to which guidance to staff may have resulted in incorrect decision making.”


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